Our Hassle-Free 14-Day Return Policy
At Whole Verse, your satisfaction is our top priority! We take great care in curating our collections and want you to feel confident and happy with your purchase. If something isn’t quite right, we’re here to help with a simple and stress-free return process.
EU Right of Withdrawal: If you are based in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, without giving any reason. This window is extended if it ends on a weekend or public holiday — in that case, the deadline moves to the next working day.
To exercise your right of withdrawal, contact us before the 14-day period expires at customersupport@wholeverse.co or via the live chat at the bottom right of our site. You do not need to give a reason.
Once you notify us, you have a further 14 days to return the item(s). We will refund you within 14 days of receiving the returned goods (or proof of return), using the same payment method you used to pay.
If returned items show signs of use beyond reasonable inspection, we reserve the right to deduct an amount reflecting the diminished value from your refund.
Cancellations: You may cancel your order at any time before it has been fulfilled. Contact us as soon as possible at customersupport@wholeverse.co, and we will do our best to stop the order before it ships.
Exceptions to the Right of Withdrawal: Under EU law, the right of withdrawal does not apply to:
Non-Returnable Items: We want you to love your purchase, so we encourage you to carefully review the product descriptions before placing your order. As a curated centrepiece brand, we thoughtfully detail each product to help you make an informed decision.
For hygiene and quality assurance reasons, we cannot accept returns on items that have been opened or had their seals broken. Additionally, as custom orders are uniquely tailored and made-to-order for your specific celebration, they are considered final sale and are not eligible for returns. Final sale items are also not eligible for returns. If you have any questions before purchasing, we're happy to assist!
Please note: if you are an EU-based customer, your statutory rights under the EU right of withdrawal take precedence over the above, where applicable.
Exchanges: At this time, we do not offer direct exchanges. If you'd like to swap an item, the quickest way is to return your original purchase and place a new order for your preferred item. Let us know how we can assist!
Returns (Outside the EU / General): For customers outside the EU, we offer a 14-day return window from the date you receive your order. Items must be unopened, unused, with tags, and in their original packaging. Please get in touch with us before sending anything back.
Damages & Issues If your item arrives damaged, defective, or incorrect, contact us immediately, and we'll make it right.
Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Bank processing times may vary. If you haven't received your refund after 15 business days, contact us at customersupport@wholeverse.co.
